Support
Real people, both languages. Bring your reference code and this is usually a one-message conversation.
Channels
How to reach us
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Email
support@nolboost.comBest for anything involving a specific transaction. Replies within one business day, usually much sooner.
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Phone
+971 4 645 8746Sunday to Thursday, 09:00–18:00 Gulf Standard Time. English and Arabic.
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Messaging
+971 50 456 8764Send a message with your reference code any time. Answered during business hours, in the order received.
Make it quick
What to include in your first message
Support conversations get slow when the first message is missing the one detail that would have answered everything. If you send the following, we can normally resolve it in a single reply.
Please do not send your bank card number, its expiry date or its security code. We never need them, we cannot use them, and no legitimate message from us will ever ask for them.
- Your reference code, in the form NB-XXXX-XXXX
- The nol card number you entered
- The amount and roughly when you paid
- What you expected to happen, and what happened instead
- Whether you have tapped the card since paying
Faster than writing to us
Two situations that almost always resolve themselves:
- The balance looks unchanged — tap the card again at any reader.
- No receipt arrived — check the spam folder before assuming it was not sent.
What to expect, and when
- General questions
- Answered within one business day. Most are answered the same day.
- A top-up that has not arrived
- Investigated within one business day of your message, with an update even if the answer is not final.
- A refund request
- Assessed within two business days. If approved, the money is returned to the card you paid with, and your bank then takes up to ten business days to post it.
- Something urgent, like a wrong card number
- Treated as a priority, because there is a window before the credit is claimed. Email and message us both, and say the number was wrong in the subject line.
If our answer is not good enough
Reply to the same thread and ask for it to be escalated. A senior member of the team will review the whole conversation and respond within five business days.
If you would rather start a formal complaint directly, write to legal@nolboost.com with your reference code and a description of what happened. Complaints are logged, tracked and answered in writing.
Reporting a security problem
If you believe you have found a vulnerability in this site, please tell us at legal@nolboost.com before telling anyone else. Describe what you found and how to reproduce it.
We will confirm receipt within two business days and keep you updated while we fix it. We will not pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to address it.